#Biff method series

Complete with instructions in the four-step BIFF method, and numerous practical examples, readers will learn the intricacies of stopping the back-and-forth messages and ultimately contain the conflict.

#Biff method series

It takes practice! This first book in the Conflict Communication Series is for anyone dealing with high conflict written communications. A BIFF response is easy to remember, but hard to do. BIFF stands for Brief, Informative, Friendly, and Firm. BIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely while being reasonable in return. It can help you get along with difficult family members, friends, neighbors, and others anywhere in your life.

It can be used at work, earning you respect and success. A BIFF ResponseВ® can be applied in any communication anywhere: in an email, a text message, on social media, or in a letter. We also live in a Culture of Blame and Disrespect, creating a need to manage our responses to high conflict people (HCPs). An EAR Statement can calm an angry or upset person in seconds!Д«IFF IS A GAME CHANGER FOR COMMUNICATING WITH PEOPLE WITH HIGH CONFLICT PERSONALITIES We live in an age of rapid change and instant communication. Then learn the EAR StatementT technique in Calming Upset People with EAR for communicating in person (verbally) in high-conflict situations or with any upset person. Anyone can use this coaching method to help someone else with a BIFF communication by asking 10 simple questions to make it even more effective. (If you need to use BIFF with a co-parent, BIFF for CoParent Communication is just for you! And BIFF at Work is perfect for workplace communication.) This Second Edition includes a new chapter on Coaching for BIFF Responses. BIFF IS A GAME CHANGER FOR COMMUNICATING WITH PEOPLE WITH HIGH CONFLICT PERSONALITIES We live in an age of rapid change and instant communication.